Remus Responder

If you're not happy with your item or you've changed your mind.

Even though we're sure you'll be happy with your purchase, it's important that you are aware of how we deal with returns in the event that you need to send something back.

We understand how inconvenient it can be when you buy a product and aren't 100% satisfied with it. For this reason we have designed our returns policy to prevent any further inconvenience to you in these instances.

Christmas Returns Policy

• Any product purchased between 24/11/23 and 24/12/23 will qualify for our extended returns policy.
• If your purchase is made within this time you have until 01/01/2024 to inform us of your intention to return your items.
• All orders placed within this time which are outside of the standard 14 day policy can only be returned for a credit. All credits need to be used within 90 days of issue.
• Please ensure you inform our Customer Service team in writing or via email (returns@caraudiosecurity.com).
• Any items being returned need be in brand new, unopened and unused condition.
• All products must be returned to us within 14 calendar days after our Customer Service team have authorised a return.
• Any promotional items received FREE at the time of purchase must also be returned, unused and unopened, otherwise the value of the promotional item will be deducted from the credit.

Under 14 days

• You can return your goods for a full refund or exchange as long as you inform us of your intention to return the goods within 14 days of receipt, starting from the day after you receive your goods (Exclusions apply, see below.)
• All return costs are down to the buyer and it is recommended that you return your items using a trackable method with appropriate insurance (if required).
• Once we have approved your return, please ensure that you return the item within 14 days.
• If a returns number is provided then please ensure that the parcel has this clearly marked.
• Items need to be returned in "as new" condition in their original packaging. We don't mind if you open the product to check it, however any used or damaged products will be subject to a 25% handling fee so please take care when opening your items

After 14 days

• We will not offer a refund after 14 days of you receiving your delivery unless your product is faulty. 
  

Exclusions from our returns policy

As we're sure you'll understand, there are some products that we can't offer returns on due to their nature. These include:

• Special order items (these items will be clearly identifiable).
• Custom cut items.
• Clothing due to health and hygiene reasons.
• Products that include software which require activation.

 Please note that these exclusions do not apply to items that become faulty.

If your product becomes faulty

We endeavour to get your items to you in fully working order, however in the event that your items do become faulty, please read below on what you should do next.

In a lot of cases with some products, faults can be fixed by performing some basic troubleshooting, so to prevent any further inconvenience to you we advise that you contact our Customer Service team who can guide you through some basic troubleshooting before sending items back.

Under 30 days

• If your items become faulty within 30 days of delivery you are entitled to a full refund or exchange. Please contact our customer service centre who will provide necessary returns details.
• Please send the items back with a cover note including a description of the fault and your original order number.
• Once we have fully tested the item and confirmed the fault, we will process the refund or exchange including cost of carriage back to us (within reason).
• If during our testing we cannot find a fault, no refund will be given and you will be charged for delivery of the item back to you.
  

After 30 days

• After 30 days you will still be able to get your faulty items repaired or replaced within the manufacturers warranty and we will be happy to assist you with this. Please contact our customer service team to find out the best way to get your items repaired or replaced. Please be aware that after 30 days we will not cover you for any carriage costs.

Air Lift Warranty information

Click here for Air Lift warranty information.

PLEASE NOTE: ALL RETURNS NEED TO BE ACCOMPANIED BY A COMPLETED RETURNS FORM: DOWNLOAD.
DONT HAVE A PRINTER? Just ensure you include the relevant information required on a note inside the return so that we can process your request.