How will you send my item?
We ship most orders within the UK using Royal Mail and DPD couriers. Due to the nature of some items we may ship your order direct from our supplier or use a different delivery partner to ensure your items get to you in the quickest and safest way.
How much does delivery cost?
To see how much delivery costs for your order, simply add your items to the cart and go through the first step in the checkout where you will see a delivery estimate. If you think you are not being charged the right amout please contact us for the most accurate quote.
How long does delivery take?
Depending on the delivery service you choose, delivery usually takes between 1-5 working days to mainland UK from the moment we despatch your order. Orders to UK Non-mainland and international destinations can take longer.
When will you despatch my order?
Orders placed before 2pm are processed and despatched the same day (excluding public holidays and weekends). Orders placed after 2pm and on weekends will be processed and despatched the following working day.
*Please note that some orders may require extra checks before we are able to despatch your order so timescales may vary.
Can I track my order?
Yes - Order tracking is offered as standard on all orders, whether they are shipped via DPD or Royal Mail. You will receive your tracking information via email once we have despatched your order.
UK Non-mainland and International destinations.
Shipping for all items to UK Non-Mainland and International destinations will incur a charge at checkout. If the appropriate delivery charge is not applied automatically at checkout, we will contact you to arrange payment and reserve the right to cancel your order if you refuse to pay for appropriate delivery. Please feel free to contact us if you would like to query the prices to your destination.
Shipping to international destinations may require further security checks and I.D. may need to be provided by the cardholder.
Please note that we are unable to ship some items outside the UK. To avoid any disapointment please contact us before making you order.
What do you class as UK Non-mainland?
Rep. Ireland, N. Ireland, Channel Islands, Jersey, Guernsey, Isle of Wight, Isle of Man and Scottish Highlands. If you are unsure whether your address is classed as UK Non-mainland please feel free to contact us and an advisor will be happy to help.
For any further enquiries with regards to your delivery please contact us on 020 8561 9485 and one of our adviser's will be happy to help.