Customer Service Representative

Job Description

With our ever growing business, we are looking for a customer service and returns representative to join our team to assist in the day to day after sales care and support and returns processing.

Role will involve:

• Answer customer phone calls and provide after sales support where necessary.
• Contacting manufacturers to troubleshoot issues and book in returns.
• deal with customer returns, faulty goods, change of mind etc -liaise with manufacturers and distributors
• Booking in returns with Manufacturers and follow up with manufacturer on customer behalf.

Essential criteria:

• Good verbal and written communication skills.
• Passion for providing excellent customer service.
• Ability to work efficiently in a high pressure environment.

Other details:

• 5 day week / Working hours: 9:30am-6:30pm Monday-Saturday
• Based in Hayes, West London, UB3
• On-site free car parking
• Competitive salary, dependant on experience

How to apply: