BMW 5-series sedan / station wagon F10 / F11 5L, 5K KW Cancellation Kit

Even though we're sure you'll be happy with your purchase, it's important that you are aware of how we deal with returns in the event that you need to send something back.

We understand how inconvenient it can be when you buy a product and aren't 100% satisfied with it. For this reason, we have designed our returns policy to prevent any further inconvenience to you in these instances.

• You can return your goods for a full refund or exchange as long as you inform us of your intention to return the goods within 14 days of receipt, starting from the day after you receive your goods (Exclusions apply, see below.)
• All return costs are down to the buyer, and it is recommended that you return your items using a trackable method with appropriate insurance (if required).
• Once we have approved your return, please ensure that you return the item within 14 days. We will then inspect and process your return within 14 days of receiving your goods.
• Items need to be returned in "as new" condition in their original packaging. We don't mind if you open the product to check it, however any used or damaged products will be non-returnable so please take care when opening your items.
• Please ensure products are packed securely and product packaging has not been defaced with courier labels and tape.
• Please ensure a completed returns form is included with all items being returned.

• We will not offer a refund after 14 days of you receiving your delivery unless your product is deemed faulty. Please see further details below.

CHRISTMANS RETURNS POLICY

• Any product purchased between 15/12/25 and 24/12/25 will qualify for our extended returns policy.
• If your purchase is made within this time you have until 01/01/2026 to inform us of your intention to return your items.
• All orders placed within this time which are outside of the standard 14 day policy can only be returned for a credit. All credits need to be used within 90 days of issue.
• Please ensure you inform our Customer Service team in writing or via email.
• Any items being returned need be in brand new, unopened and unused condition.
• All products must be returned to us within 14 calendar days after our Customer Service team have authorised a return.
• Any promotional items received FREE at the time of purchase must also be returned, unused and unopened, otherwise the value of the promotional item will be deducted from the credit.

Please note: Our normal returns policy still applies on all orders if you are within the 14 day returns period.

As we're sure you'll understand, there are some products that we can't offer returns on due to their nature. These include:

• Special order items (these items will be clearly identifiable).
• Custom cut items. (Speaker cable, airline etc ordered by the meter.
• Clothing due to health and hygiene reasons.
• Products that include software which require activation.

Please note: These exclusions do not apply to items that become faulty.

We endeavour to get your items to you in fully working order, however in the event that your items do become faulty, please read below on what you should do next.

In a lot of cases with some products, faults can be fixed by performing some basic troubleshooting, so to prevent any further inconvenience to you we advise that you contact our Customer Service team who can guide you through some basic troubleshooting before sending items back. Or in some cases our manufacturers have a helpline.

• If your items become faulty within 30 days of delivery you are entitled to a full refund or exchange. Please contact our customer service centre who will provide necessary returns details.
• Please send the items back with a completed returns form including a detailed description of the fault and your original order number.
• Once we have fully tested the item and confirmed the fault, we will process the refund or exchange including cost of carriage back to us (within reason).
• If during our testing we cannot find a fault, no refund or exchange will be given, and you will be charged for delivery of the item back to you.

• After 30 days you will still be able to get your faulty items repaired or replaced within the manufacturers warranty and we will be happy to assist you with this. Please contact our customer service team to find out the best way to get your items repaired or replaced. Please be aware that after 30 days we will not cover you for any carriage costs. In some cases to save time and carriage, items can be sent directly to the manufacturers service centre.

• Burnt or Blown Voice coils on all speakers are not classed as a manufacturing defect and these are not covered under warranty.
• Incorrectly installed products causing malfunction (We always suggest getting items installed professionally.)

Click here for Air Lift warranty information.

PLEASE NOTE: ALL RETURNS NEED TO BE ACCOMPANIED BY A COMPLETED RETURNS FORM: DOWNLOAD.
DONT HAVE A PRINTER? Just ensure you include the relevant information required on a note inside the return so that we can process your request.