AUDI Q3 2011-2018 WIRELESS APPLE CARPLAY & ANDROID AUTO - INCLUDES INSTALLATION
This is a special order item that is made and configured to your vehicle and will not be eligible for return.
PRODUCT DESCRIPTION
Audi Q3 2011-2018 Wireless Apple CarPlay & Android Auto
This wireless CarPlay interface is a new product for 2019, which can be connected via Bluetooth or the USB port included in the kit, so you can still charge your phone or update software via the USB port when you need it. It adds full CarPlay functionality to your vehicle and it has a built-in camera interface, so you can add on aftermarket cameras.
FEATURES
- Superior sound quality due to good quality components – no difference in quality with playing music from AUX or AMI.
- Full wireless/wired CarPlay functionality for iPhone 5 or later.
- Full wireless/wired Android Auto functionality for compatible Android phone models.
- Screen mirroring function for iPhone and Android phones.
- Use your favourite phone apps for GPS navigation, Google Maps, Waze and Apple Maps and be notified of the live traffic information
- Allows handsfree calling and messaging
- Voice control via Siri
- Inbuilt interface for aftermarket front, rear and 360 cameras.
- Play music from your favourite phone apps, Spotify, Apple Music, Amazon, etc. Music comes out from Audi factory stereo system.
- Can be connected via both Bluetooth or USB port (included in the kit) to keep your phone charged at the same time
- The USB port included can also accept USB flash drive to play music and videos.
- Steering wheel control and touch screen control (touch control is installed by adding a touch screen overlay to the factory screen and this is optional to install). Touch screen function is not supported by Q3 equipped with MMI high head unit.
- We provide detailed installation instructions in the box.
- A UAD approved flash drive for future software updates is included in the pack.
- One year warranty and lifetime email support.
FITMENT
It requires temporary removal of your multimedia unit (with release keys included) and your climate control (with trim tool included). Then just plug in our wires behind the multimedia unit (plug and play) and locate the interface box behind there. Refit everything.
If you would like to install the touch screen overlay (optional installation step), you will need to remove your screen and apply the overlay. (This only applies to the CarPlay kit with touch support.)
FAQ
1. Will I have to change my original car screen or make wiring modifications?
This kit allows you to retain the factory fitted display screen in your car, and all wiring is plug and play, so no cutting/modifying wires etc.
2. Will sound come out of my car stereo?
Yes, this unit will allow music playback, and all sounds to be emitted through the car speakers, simply switch the Audi radio to ‘AUX’ mode for playback.
3. Where do I plug in my phone?
Our kit comes with a USB ports. This port is for CarPlay where you can plug in the lighting cable. When using Apple CarPlay, simply just connect your phone to the lightning cable, it will charge your phone at the same time. This USB port also allows you to plug in a flash drive and play music and videos.
When checking out, please leave a note of the following information
- The year/model of your car
- Whether it has the MMI high system (with a SIM card slot in dash) or the Audi Multimedia (without the SIM card slot). Installation manual is different.
- Whether it has AMI port in your armrest/glovebox (this requires an extra cable, so we will then include it for you)
| SKU | UAD-Q3C |
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HOW WILL YOU SEND MY ITEM?
We ship most orders within the UK using Royal Mail and DPD couriers. Due to the nature of some items we may ship your order direct from our supplier or use a different delivery partner to ensure your items get to you in the quickest and safest way.
HOW MUCH DOES DELIVERY COST?
To see how much delivery costs for your order, simply add your items to the cart and go through the first step in the checkout where you will see a delivery estimate. If you think you are not being charged the right amout please contact us for the most accurate quote.
HOW LONG DOES DELIVERY TAKE?
Depending on the delivery service you choose, delivery usually takes between 1-5 working days to mainland UK from the moment we despatch your order. Orders to UK Non-mainland and international destinations can take longer.
WHEN WILL YOU DESPATCH MY ORDER?
Orders placed before 2pm are processed and despatched the same day (excluding public holidays and weekends). Orders placed after 2pm and on weekends will be processed and despatched the following working day.
*Please note that some orders may require extra checks before we are able to despatch your order so timescales may vary.
CAN I TRACK MY ORDER?
Yes - Order tracking is offered as standard on all orders, whether they are shipped via DPD or Royal Mail. You will receive your tracking information via email once we have despatched your order.
UK NON-MAINLAND AND INTERNATIONAL DESTINATIONS.
Shipping for all items to UK Non-Mainland and International destinations will incur a charge at checkout. If the appropriate delivery charge is not applied automatically at checkout, we will contact you to arrange payment and reserve the right to cancel your order if you refuse to pay for appropriate delivery. Please feel free to contact us if you would like to query the prices to your destination.
Shipping to international destinations may require further security checks and I.D. may need to be provided by the cardholder.
Please note that we are unable to ship some items outside the UK. To avoid any disapointment please contact us before making you order.
WHAT DO YOU CLASS AS UK NON-MAINLAND?
Rep. Ireland, N. Ireland, Channel Islands, Jersey, Guernsey, Isle of Wight, Isle of Man and Scottish Highlands. If you are unsure whether your address is classed as UK Non-mainland please feel free to contact us and an advisor will be happy to help.
For any further enquiries with regards to your delivery please contact us on 020 8561 9485 and one of our adviser's will be happy to help.
If you're not happy with your item or you've changed your mind.
Even though we're sure you'll be happy with your purchase, it's important that you are aware of how we deal with returns in the event that you need to send something back.
We understand how inconvenient it can be when you buy a product and aren't 100% satisfied with it. For this reason we have designed our returns policy to prevent any further inconvenience to you in these instances.
Christmas Returns Policy
- Any product purchased between 24/11/23 and 24/12/23 will qualify for our extended returns policy.
- If your purchase is made within this time you have until 01/01/2024 to inform us of your intention to return your items.
- All orders placed within this time which are outside of the standard 14 day policy can only be returned for a credit. All credits need to be used within 90 days of issue.
- Please ensure you inform our Customer Service team in writing or via email (returns@caraudiosecurity.com).
- Any items being returned need be in brand new, unopened and unused condition.
- All products must be returned to us within 14 calendar days after our Customer Service team have authorised a return.
- Any promotional items received FREE at the time of purchase must also be returned, unused and unopened, otherwise the value of the promotional item will be deducted from the credit.
Under 14 days
- You can return your goods for a full refund or exchange as long as you inform us of your intention to return the goods within 14 days of receipt, starting from the day after you receive your goods (Exclusions apply, see below.)
- All return costs are down to the buyer and it is recommended that you return your items using a trackable method with appropriate insurance (if required).
- Once we have approved your return, please ensure that you return the item within 14 days.
- If a returns number is provided then please ensure that the parcel has this clearly marked.
- Items need to be returned in "as new" condition in their original packaging. We don't mind if you open the product to check it, however any used or damaged products will be subject to a 25% handling fee so please take care when opening your items
After 14 days
- We will not offer a refund after 14 days of you receiving your delivery unless your product is faulty.
Exclusions from our returns policy
As we're sure you'll understand, there are some products that we can't offer returns on due to their nature. These include:
- Special order items (these items will be clearly identifiable).
- Custom cut items.
- Clothing due to health and hygiene reasons.
- Products that include software which require activation.
Please note that these exclusions do not apply to items that become faulty.
If your product becomes faulty
We endeavour to get your items to you in fully working order, however in the event that your items do become faulty, please read below on what you should do next.
In a lot of cases with some products, faults can be fixed by performing some basic troubleshooting, so to prevent any further inconvenience to you we advise that you contact our Customer Service team who can guide you through some basic troubleshooting before sending items back.
Under 30 days
- If your items become faulty within 30 days of delivery you are entitled to a full refund or exchange. Please contact our customer service centre who will provide necessary returns details.
- Please send the items back with a cover note including a description of the fault and your original order number.
- Once we have fully tested the item and confirmed the fault, we will process the refund or exchange including cost of carriage back to us (within reason).
- If during our testing we cannot find a fault, no refund will be given and you will be charged for delivery of the item back to you.
After 30 days
- After 30 days you will still be able to get your faulty items repaired or replaced within the manufacturers warranty and we will be happy to assist you with this. Please contact our customer service team to find out the best way to get your items repaired or replaced. Please be aware that after 30 days we will not cover you for any carriage costs.
Air Lift Warranty information
Click here for Air Lift warranty information.
PLEASE NOTE: ALL RETURNS NEED TO BE ACCOMPANIED BY A COMPLETED RETURNS FORM: DOWNLOAD.
DONT HAVE A PRINTER? Just ensure you include the relevant information required on a note inside the return so that we can process your request.
IF YOU'RE NOT HAPPY WITH YOUR ITEM OR YOU'VE CHANGED YOUR MIND.
Even though we're sure you'll be happy with your purchase, it's important that you are aware of how we deal with returns in the event that you need to send something back.
We understand how inconvenient it can be when you buy a product and aren't 100% satisfied with it. For this reason we have designed our returns policy to prevent any further inconvenience to you in these instances.
CHRISTMAS RETURNS POLICY
- Any product purchased between 24/11/23 and 24/12/23 will qualify for our extended returns policy.
- If your purchase is made within this time you have until 01/01/2024 to inform us of your intention to return your items.
- All orders placed within this time which are outside of the standard 14 day policy can only be returned for a credit. All credits need to be used within 90 days of issue.
- Please ensure you inform our Customer Service team in writing or via email (sales@thetuningstore.co.uk).
- Any items being returned need be in brand new, unopened and unused condition.
- All products must be returned to us within 14 calendar days after our Customer Service team have authorised a return.
- Any promotional items received FREE at the time of purchase must also be returned, unused and unopened, otherwise the value of the promotional item will be deducted from the credit.
UNDER 14 DAYS
- You can return your goods for a full refund or exchange as long as you inform us of your intention to return the goods within 14 days of receipt, starting from the day after you receive your goods (Exclusions apply, see below.)
- All return costs are down to the buyer and it is recommended that you return your items using a trackable method with appropriate insurance (if required).
- Once we have approved your return, please ensure that you return the item within 14 days.
- If a returns number is provided then please ensure that the parcel has this clearly marked.
- Items need to be returned in "as new" condition in their original packaging. We don't mind if you open the product to check it, however any used or damaged products will be subject to a 25% handling fee so please take care when opening your items
AFTER 14 DAYS
- We will not offer a refund after 14 days of you receiving your delivery unless your product is faulty.
EXCLUSIONS FROM OUR RETURNS POLICY
As we're sure you'll understand, there are some products that we can't offer returns on due to their nature. These include:
- Special order items (these items will be clearly identifiable).
- Custom cut items.
- Clothing due to health and hygiene reasons.
- Products that include software which require activation.
Please note: These exclusions do not apply to items that become faulty.
IF YOUR PRODUCT BECOMES FAULTY
We endeavour to get your items to you in fully working order, however in the event that your items do become faulty, please read below on what you should do next.
In a lot of cases with some products, faults can be fixed by performing some basic troubleshooting, so to prevent any further inconvenience to you we advise that you contact our Customer Service team who can guide you through some basic troubleshooting before sending items back.
UNDER 30 DAYS
- If your items become faulty within 30 days of delivery you are entitled to a full refund or exchange. Please contact our customer service centre who will provide necessary returns details.
- Please send the items back with a cover note including a description of the fault and your original order number.
- Once we have fully tested the item and confirmed the fault, we will process the refund or exchange including cost of carriage back to us (within reason).
- If during our testing we cannot find a fault, no refund will be given and you will be charged for delivery of the item back to you.
AFTER 30 DAYS
- After 30 days you will still be able to get your faulty items repaired or replaced within the manufacturers warranty and we will be happy to assist you with this. Please contact our customer service team to find out the best way to get your items repaired or replaced. Please be aware that after 30 days we will not cover you for any carriage costs.
AIR LIFT WARRANTY INFORMATION
Click here for Air Lift warranty information.
PLEASE NOTE: ALL RETURNS NEED TO BE ACCOMPANIED BY A COMPLETED RETURNS FORM: DOWNLOAD.
DONT HAVE A PRINTER? Just ensure you include the relevant information required on a note inside the return so that we can process your request.