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HOW WILL YOU SEND MY ITEM?
We ship most orders within the UK using Royal Mail and DPD couriers. Due to the nature of some items we may ship your order direct from our supplier or use a different delivery partner to ensure your items get to you in the quickest and safest way.
HOW MUCH DOES DELIVERY COST?
To see how much delivery costs for your order, simply add your items to the cart and go through the first step in the checkout where you will see a delivery estimate. If you think you are not being charged the right amout please contact us for the most accurate quote.
HOW LONG DOES DELIVERY TAKE?
Depending on the delivery service you choose, delivery usually takes between 1-5 working days to mainland UK from the moment we despatch your order. Orders to UK Non-mainland and international destinations can take longer.
WHEN WILL YOU DESPATCH MY ORDER?
Orders placed before 2pm are processed and despatched the same day (excluding public holidays and weekends). Orders placed after 2pm and on weekends will be processed and despatched the following working day.
*Please note that some orders may require extra checks before we are able to despatch your order so timescales may vary.
CAN I TRACK MY ORDER?
Yes - Order tracking is offered as standard on all orders, whether they are shipped via DPD or Royal Mail. You will receive your tracking information via email once we have despatched your order.
UK NON-MAINLAND AND INTERNATIONAL DESTINATIONS.
Shipping for all items to UK Non-Mainland and International destinations will incur a charge at checkout. If the appropriate delivery charge is not applied automatically at checkout, we will contact you to arrange payment and reserve the right to cancel your order if you refuse to pay for appropriate delivery. Please feel free to contact us if you would like to query the prices to your destination.
Shipping to international destinations may require further security checks and I.D. may need to be provided by the cardholder.
Please note that we are unable to ship some items outside the UK. To avoid any disapointment please contact us before making you order.
WHAT DO YOU CLASS AS UK NON-MAINLAND?
Rep. Ireland, N. Ireland, Channel Islands, Jersey, Guernsey, Isle of Wight, Isle of Man and Scottish Highlands. If you are unsure whether your address is classed as UK Non-mainland please feel free to contact us and an advisor will be happy to help.
For any further enquiries with regards to your delivery please contact us on 020 8561 9485 and one of our adviser's will be happy to help.
If you're not happy with your item or you've changed your mind.
Even though we're sure you'll be happy with your purchase, it's important that you are aware of how we deal with returns in the event that you need to send something back.
We understand how inconvenient it can be when you buy a product and aren't 100% satisfied with it. For this reason we have designed our returns policy to prevent any further inconvenience to you in these instances.
Christmas Returns Policy
- Any product purchased between 24/11/23 and 24/12/23 will qualify for our extended returns policy.
- If your purchase is made within this time you have until 01/01/2024 to inform us of your intention to return your items.
- All orders placed within this time which are outside of the standard 14 day policy can only be returned for a credit. All credits need to be used within 90 days of issue.
- Please ensure you inform our Customer Service team in writing or via email (returns@caraudiosecurity.com).
- Any items being returned need be in brand new, unopened and unused condition.
- All products must be returned to us within 14 calendar days after our Customer Service team have authorised a return.
- Any promotional items received FREE at the time of purchase must also be returned, unused and unopened, otherwise the value of the promotional item will be deducted from the credit.
Under 14 days
- You can return your goods for a full refund or exchange as long as you inform us of your intention to return the goods within 14 days of receipt, starting from the day after you receive your goods (Exclusions apply, see below.)
- All return costs are down to the buyer and it is recommended that you return your items using a trackable method with appropriate insurance (if required).
- Once we have approved your return, please ensure that you return the item within 14 days.
- If a returns number is provided then please ensure that the parcel has this clearly marked.
- Items need to be returned in "as new" condition in their original packaging. We don't mind if you open the product to check it, however any used or damaged products will be subject to a 25% handling fee so please take care when opening your items
After 14 days
- We will not offer a refund after 14 days of you receiving your delivery unless your product is faulty.
Exclusions from our returns policy
As we're sure you'll understand, there are some products that we can't offer returns on due to their nature. These include:
- Special order items (these items will be clearly identifiable).
- Custom cut items.
- Clothing due to health and hygiene reasons.
- Products that include software which require activation.
Please note that these exclusions do not apply to items that become faulty.
If your product becomes faulty
We endeavour to get your items to you in fully working order, however in the event that your items do become faulty, please read below on what you should do next.
In a lot of cases with some products, faults can be fixed by performing some basic troubleshooting, so to prevent any further inconvenience to you we advise that you contact our Customer Service team who can guide you through some basic troubleshooting before sending items back.
Under 30 days
- If your items become faulty within 30 days of delivery you are entitled to a full refund or exchange. Please contact our customer service centre who will provide necessary returns details.
- Please send the items back with a cover note including a description of the fault and your original order number.
- Once we have fully tested the item and confirmed the fault, we will process the refund or exchange including cost of carriage back to us (within reason).
- If during our testing we cannot find a fault, no refund will be given and you will be charged for delivery of the item back to you.
After 30 days
- After 30 days you will still be able to get your faulty items repaired or replaced within the manufacturers warranty and we will be happy to assist you with this. Please contact our customer service team to find out the best way to get your items repaired or replaced. Please be aware that after 30 days we will not cover you for any carriage costs.
Air Lift Warranty information
Click here for Air Lift warranty information.
PLEASE NOTE: ALL RETURNS NEED TO BE ACCOMPANIED BY A COMPLETED RETURNS FORM: DOWNLOAD.
DONT HAVE A PRINTER? Just ensure you include the relevant information required on a note inside the return so that we can process your request.
IF YOU'RE NOT HAPPY WITH YOUR ITEM OR YOU'VE CHANGED YOUR MIND.
Even though we're sure you'll be happy with your purchase, it's important that you are aware of how we deal with returns in the event that you need to send something back.
We understand how inconvenient it can be when you buy a product and aren't 100% satisfied with it. For this reason, we have designed our returns policy to prevent any further inconvenience to you in these instances.
UNDER 14 DAYS
- You can return your goods for a full refund or exchange as long as you inform us of your intention to return the goods within 14 days of receipt, starting from the day after you receive your goods (Exclusions apply, see below.)
- All return costs are down to the buyer, and it is recommended that you return your items using a trackable method with appropriate insurance (if required).
- Once we have approved your return, please ensure that you return the item within 14 days. We will then inspect and process your return within 14 days of receiving your goods.
- Items need to be returned in "as new" condition in their original packaging. We don't mind if you open the product to check it, however any used or damaged products will be non-returnable so please take care when opening your items.
- Please ensure products are packed securely and product packaging has not been defaced with courier labels and tape.
- Please ensure a completed returns form is included with all items being returned.
AFTER 14 DAYS
- We will not offer a refund after 14 days of you receiving your delivery unless your product is deemed faulty. Please see further details below.
EXCLUSIONS FROM OUR RETURNS POLICY
As we're sure you'll understand, there are some products that we can't offer returns on due to their nature. These include:
- Special order items (these items will be clearly identifiable).
- Custom cut items. (Speaker cable, airline etc ordered by the meter.
- Clothing due to health and hygiene reasons.
- Products that include software which require activation.
Please note: These exclusions do not apply to items that become faulty.
IF YOUR PRODUCT BECOMES FAULTY
We endeavour to get your items to you in fully working order, however in the event that your items do become faulty, please read below on what you should do next.
In a lot of cases with some products, faults can be fixed by performing some basic troubleshooting, so to prevent any further inconvenience to you we advise that you contact our Customer Service team who can guide you through some basic troubleshooting before sending items back. Or in some cases our manufacturers have a helpline.
UNDER 30 DAYS
- If your items become faulty within 30 days of delivery you are entitled to a full refund or exchange. Please contact our customer service centre who will provide necessary returns details.
- Please send the items back with a completed returns form including a detailed description of the fault and your original order number.
- Once we have fully tested the item and confirmed the fault, we will process the refund or exchange including cost of carriage back to us (within reason).
- If during our testing we cannot find a fault, no refund or exchange will be given, and you will be charged for delivery of the item back to you.
AFTER 30 DAYS
- After 30 days you will still be able to get your faulty items repaired or replaced within the manufacturers warranty and we will be happy to assist you with this. Please contact our customer service team to find out the best way to get your items repaired or replaced. Please be aware that after 30 days we will not cover you for any carriage costs. In some cases to save time and carriage, items can be sent directly to the manufacturers service centre.
EXCLUSIONS FROM OUR FAULTY ITEMS RETURNS POLICY
- Burnt or Blown Voice coils on all speakers are not classed as a manufacturing defect and these are not covered under warranty.
- Incorrectly installed products causing malfunction (We always suggest getting items installed professionally.)
AIR LIFT WARRANTY INFORMATION
Click here for Air Lift warranty information.
PLEASE NOTE: ALL RETURNS NEED TO BE ACCOMPANIED BY A COMPLETED RETURNS FORM: DOWNLOAD.
DONT HAVE A PRINTER? Just ensure you include the relevant information required on a note inside the return so that we can process your request.